We offer a Full Money Back Guarantee up until the point your order is approved to be printed - no questions asked.
After this point, due to the nature of the products and the personalisation involved, returns are not accepted, except in special cases, however we are 100% committed to both our product and our customers.
Should you be unhappy with your order in any way upon receipt, please contact us within 7 days, including a photo of your print and the nature of the issue and our team will respond as soon as possible and work through a solution.
If we find that the print hasn't met our quality standards and the photo requirements have been met, we will offer a replacement.
If your order has arrived damaged, in this case we will offer a refund or replacement depending on your requirements.
If we find a refund is eligible, we will aim to ship all replacements or issue all refunds within 72 hours, however the funds may takes up to 5 days to appear back in your account.